Privacy Policy

Introduction

Welcome to https://hot-air-balloon-dubai-timings.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information about you when you use our website, applications, services, or products, available under the domain https://hot-air-balloon-dubai-timings.terratrek.net (collectively referred to as ‘our platform’).

Scope

This policy covers all aspects of your interaction with our platform, including but not limited to:

Using our applications and services as an authorized user.
Visiting any websites linked to this Privacy Policy.
Receiving communications from us, such as newsletters, emails, phone calls, or text messages.

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we handle your data in the following ways:

Collection of Personal Data: We gather various types of personal information when you interact with our platform.
Purposes of Collection: The data is collected for specific purposes, including providing and improving our services, personalized experiences, security, analytics, marketing, and legal compliance.
Consent: By using our platform, you agree to the collection, use, and disclosure of your personal data as described in this policy.

Types of Personal Data Collected

We collect several categories of personal information:

Account Information: Details required to create and manage your account on our platform.
Payment Information: Data needed for processing payments, including card details and billing addresses.
Financial Information: Transaction records, purchase history, and other financial data related to our services.
Purchase Information: Products or services you have purchased from us, along with associated details.
Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile carrier information.
Location Data: Geographic coordinates and location-based services data when you use our location-enabled services.
Feedback: Comments, reviews, and responses provided by users regarding our products or services.
Social Media Information: Data from social media platforms when users choose to log in through these services.
Product Information: Details about the products or services you interact with on our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for several purposes:

Strictly Necessary: These ensure basic functions of our platform, like secure login.
Preferences: Cookies store user preferences to enhance your experience.
Analytics: We utilize analytics cookies to understand how users interact with our site, enabling us to improve it.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data. Here’s a breakdown:

Legal Requirements: We may be obligated to keep records for tax, legal, or regulatory purposes.
Business Needs: This includes improving our services, conducting research, and ensuring network security.
User Consent: If you request deletion of your account, we will process it and remove your personal data from our active systems.

Data Security

We have implemented robust security measures to safeguard your personal information:

Encryption: We use encryption protocols to secure data in transit and at rest.
Secure Third-Party Processing: Our partners adhere to strict security standards to protect your data.
Regular Audits: We conduct routine security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

Our platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we have collected such data by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data under specific conditions.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to or refuse certain uses of your data.
Non-Discrimination: Assert that you will not be subject to unfair treatment due to exercising your rights.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and indicate the effective date of the changes.

Contact Us

For any questions regarding privacy, data security, or this Policy, please contact us:

Email: [email protected]
Address: Hot Air Balloon Dubai Timings, Privacy Team, [Your Address]

We value your trust in our platform and are committed to protecting your personal information.